AI breaks all the time. And that's actually reassuring.

Great to attend a session on Pavilion’s latest AI Pulse Report - what’s changing across GTM teams, what matters now, and where leaders should focus next.

In summary, the fundamentals of go-to-market haven't changed. The P&L still matters. Strategy still matters. We're just reimagining how we execute. But don’t accept that we’re just "in the loop" of AI workflows. We're the last mile. The final check, the endpoint. The accountability.

A few more things struck me:

𝗦𝘁𝗼𝗽 𝘄𝗮𝗶𝘁𝗶𝗻𝗴 𝗳𝗼𝗿 𝗽𝗲𝗿𝗳𝗲𝗰𝘁 𝗱𝗮𝘁𝗮. You're never going to have it. Use AI and knowledge graphs to clean as you go. Every time you correct an output, you're enriching the data. Start with what you have. Get moving.

𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗰𝗼𝗻𝗰𝗲𝗿𝗻𝘀 𝗮𝗿𝗲 𝗿𝗲𝗮𝗹. 𝗕𝘂𝘁 𝘀𝗼𝗹𝘃𝗮𝗯𝗹𝗲. Same fears we had moving from on-prem to cloud. The infrastructure exists - hyperscalers, local LLMs, controlled file access. Don't let compliance be an excuse for inaction.

𝗧𝗵𝗲 𝗖𝗹𝗮𝘂𝗱𝗲 𝘀𝗵𝗶𝗳𝘁 𝗶𝘀 𝗿𝗲𝗮𝗹. Power users have migrated. Hard. One person went from being in the top 0.1% of ChatGPT users to using it maybe 5% of the time. The reasoning, the workflow capabilities, Co-Work - it's just more powerful for complex work. I agree!

𝗖𝘂𝗿𝗶𝗼𝘀𝗶𝘁𝘆 𝗮𝗻𝗱 𝗿𝗲𝗶𝗺𝗮𝗴𝗶𝗻𝗮𝘁𝗶𝗼𝗻 𝗯𝗲𝗮𝘁 𝗳𝗲𝗮𝗿. We used to have gas lamp lighters and switchboard operators. Jobs evolve. AI is less than 4% of job losses today despite the headlines. And here's the thing - if AI was really replacing everyone, we'd all be working four-hour days. We're not. We're cranking harder than ever.

𝗗𝗼𝗻'𝘁 𝗴𝗼 𝗶𝘁 𝗮𝗹𝗼𝗻𝗲. There are no experts here. Just people at different points on the journey. Being able to share where you're stuck, learn from others building in public - that's becoming a necessity, not a luxury (happy to share my own experiences!)

Less fear. More building.

Thanks to Jonathan Moss, Andy Jolls and Sam Jacobs for the discussions.

Less Mad Men. More operators

Spent the afternoon at HotTopics CMO Studio at Abbey Road. Smart people. Strong opinions. A few themes kept surfacing:

𝗦𝘁𝗼𝗽 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴 𝗴𝗿𝗲𝗲𝗻. Most teams still present an overly positive picture, desperate to dial up the green. The real leverage is in what's broken - and having the courage to say it out loud and fixing it.

T𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗶𝘀𝗻'𝘁 𝗮 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝗺𝗲. 𝗜𝘁'𝘀 𝗮 𝗵𝗮𝗯𝗶𝘁. The best operators aren't doing big-bang change. They're fixing 1-2% inefficiencies, relentlessly. Over time, that compounds. It’s about operational efficiency.

𝗔𝗜 𝗶𝘀 𝘆𝗼𝘂𝗿 𝗮𝗺𝗽𝗹𝗶𝗳𝗶𝗲𝗿, 𝗻𝗼𝘁 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺𝗺𝗮𝘁𝗲. Speed, scale, efficiency - yes. But accountability, judgment and sleepless nights still sit firmly with humans. Co-pilot, not auto-pilot.

𝗧𝗵𝗲 𝗿𝗲𝗮𝗹 𝗔𝗜 𝗿𝗶𝘀𝗸? 𝗦𝗮𝗺𝗲𝗻𝗲𝘀𝘀. Everyone’s using the same tools = same outputs = diluted brands. The edge will come from how you think, not what you prompt.

𝗧𝗵𝗲 𝗯𝘂𝘆𝗲𝗿 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 𝗶𝘀 𝗮 𝗺𝗲𝘀𝘀. Non-linear, multi-person, and for many B2B brands often starting years before "intent" shows up. If you're still clinging to a neat funnel, you're modelling a world that no longer exists.

𝗠𝗤𝗟𝘀 𝗮𝗿𝗲 𝗼𝗻 𝗹𝗶𝗳𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁. The shift is clear: from leads to signals. From volume to pipeline + velocity. From activity to revenue impact. Plenty of teams quietly admitting they've killed them.

𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝘁𝗲𝗮𝗺𝘀 𝗮𝗿𝗲 𝗯𝗲𝗶𝗻𝗴 𝗿𝗲𝘄𝗶𝗿𝗲𝗱. New roles emerging (hello "marketing engineers"). Old structures breaking. More expected with less budget. This isn't evolution - it's a rebuild.

The big takeaway? Marketing is becoming less about campaigns and more about systems, signals and continuous improvement.

Less Mad Men. More operators.

6 marketing fundamentals I keep relearning

Grateful for a busy few months working with several SaaS and data businesses. A few reminders along the way:

𝗦𝗽𝗲𝗲𝗱 𝗯𝗲𝗮𝘁𝘀 𝗽𝗲𝗿𝗳𝗲𝗰𝘁𝗶𝗼𝗻. Theory doesn't grow companies. Execution does. You don't need the perfect plan - you need to start. I've built a messaging framework "live" in a one hour workshop, a digital strategy in a morning.

𝗖𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝗰𝘆 𝗯𝗲𝗮𝘁𝘀 𝗰𝗹𝗲𝘃𝗲𝗿𝗻𝗲𝘀𝘀. Consistent messaging is better than better messaging. Endless tweaking is a great way to ensure the market never understands what you do.

𝗔𝘁𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻 𝗶𝘀 𝗼𝘃𝗲𝗿𝗿𝗮𝘁𝗲𝗱. When you're small, pipeline beats precision. Yes, learn what's working, but don't get lost in the weeds trying to prove it. Teaming is more important than departmental victory laps.

𝗗𝗲𝗰𝗸𝘀 𝗮𝗻𝗱 𝗳𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸𝘀 𝗮𝗿𝗲 𝗲𝘃𝗲𝗻 𝗺𝗼𝗿𝗲 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁. But not for humans. For AI. Those plans/style guides/messaging frameworks that no one read are now the lifeblood of an AI-forward marketing team. Just don't labour the (power)point.

𝗔𝗜 𝗱𝗲𝗺𝗼𝗰𝗿𝗮𝘁𝗶𝘀𝗲𝘀 𝗰𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆. This feels like the early days of marketing automation all over again. Except faster. And bigger. Small teams can now punch way above their weight. Yes, there's a risk of beige content - but the upside is enormous if you get it right. Oh, and Claude all the way - great writing, much better file creation and Co-Work really is a game changer.

𝗥𝗲𝗳𝗲𝗿𝗿𝗮𝗹𝘀 𝗮𝗿𝗲 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴. My business has been built on them. No funnel beats trust. No campaign beats a recommendation. In the spirit of which - check out Thomas Coles if you need help. More people should be thinking this way.

And finally, eternally grateful to fashion designer JW Anderson for producing branded JWA merch 😀

20 years of friendship. 150 years of brands.

Finally caught up properly with B2B marketing legend Jason Miller the other week. We go back nearly 20 years, but like most things in life… work, travel, life… we hadn't really connected in a while.

We met at the Museum of Brands in west London. A brilliant place that charts 150 years of brand marketing, largely through a UK lens. (BTW you pay once and get free access for a year).

What struck me (again) is how universal brand memories are. No matter your background, there's always something in there that pulls you back to a moment, a product, a feeling.

For me, it was computing. My first computer was a Commodore PET that my dad lugged home from work – took two people to carry it and it was roughly the size of a small fridge. That led to the ZX81, the ZX Spectrum, and a path that eventually took me into computer science… and then into sales and marketing. Less love for coding itself, more love for what technology makes possible.

If you don't know Jason, he's a brilliant example of a true learn-it-all. From content superemo (I first met him at Marketo) to brand, demand and growth, he's built serious T-shaped depth – with creativity right at the centre. He's also a rock photographer and runs a refreshingly honest, no-BS marketing podcast that's well worth a listen (https://lnkd.in/eQ-a_kbM).

A great reminder of everything that's good about marketing: curiosity, creativity, and people who never stop learning.

From idea to desk in just six weeks : a modern marketing sprint across 3 continents

Every now and then a project comes along that reminds you just how quickly marketing can move when everyone leans in. This one - working with a fintech looking to launch part of its product portfolio - was exactly that. What started as a positioning conversation turned into a full-blown international direct-mail campaign. Yes… direct mail. Stay with me.

The brief was simple: reposition an under-leveraged solution for a tighter ICP and launch it with enough impact to cut through a noisy market. Once we nailed the messaging, we went searching for a channel with real stopping power. Counterintuitively, the answer wasn’t “more digital.” It was zig-while-others-zag. So we resurrected a long-forgotten hero: the video pack.

Imagine opening what looks like a book, and a video springs to life the moment the cover lifts - no QR codes, no clicking, no faff. Just a beautifully produced story delivered straight to the desk of exactly the people we wanted to reach.

Of course, the client had a designer. But that was it. Everything else, from sourcing a production partner to creating a fulfilment workflow to building a follow-up machine, had to be stood up from scratch. Fast.

The supply chain became delightfully global. Production in China. Design in Ireland. My desk in the UK. Fulfilment in New York. A US-based follow-up team. And 2,000 contacts originally split across the UK and the US, eventually laser-focused on the States. Add in a voiceover artist (found, briefed and recorded entirely over Zoom, because… of course!) whose audio we synced into the final edit and suddenly we’d assembled a miniature UN of marketing suppliers.

Then came the data work: cleaning, matching, augmenting and segmenting the 2,000-strong list so our beautiful boxes didn’t end up with someone who left the company in 2019.

Six weeks later: assets created, packs produced (sustainably and with carbon offsetting), freighted across continents, warehoused in New York, dispatched across the US, and backed by coordinated email + phone follow-up - our first prospects were literally opening the box. And don’t worry, for you digital nerds we had a campaign across YouTube, web, email and LinkedIN too.

But the thing you don’t get with digital though - people noticed. They loved the mail. They raved how it was the best thing they’d seen in ages. They shared it with their colleagues. It made them feel something. That’s powerful.

The result? A healthy pipeline of prospective business.

Projects like this still blow my mind: global coordination, brand-new suppliers, complex logistics, creative production, data wrangling, cross-border regulations… all wrapped into a sprint that could’ve taken six months a few years ago.

But that’s the state of modern marketing: if you’ve got a clear message, a bold idea and the right partners, you can turn a spark into a market moment at remarkable speed.

Will humanity return to marketing in 2026?

We've spent the last two years drowning in AI hype. Every conference, every pitch deck, every LinkedIn post (guilty as charged) has been about how AI will transform everything.

Right now, we've got it backwards. AI isn't Artificial Intelligence. It's Intelligent Assistance. A co-pilot, not an auto-pilot. And that distinction matters more than most of us realise.

I've seen this play out firsthand through two AI-powered ventures I'm involved in: LettsArt and LettsSafari. Both built with AI from the ground up. Both in deeply emotive spaces - art and nature restoration.

AI doesn't replace the human connection. It amplifies it.

LettsArt uses AI to help artists and gallerists build a career, and connect people with art that moves them. LettsSafari uses it to bring people, typically in urban settings, closer to wildlife conservation. Both empower people’s passions. The technology handles the complexity - the admin, the matching, the personalisation, the scale - so humans can focus on what they actually care about: the feeling.

That's the rebalancing I think we're heading towards.

The AI gold rush has produced a lot of noise. Automated outreach that nobody reads. Generated content that sounds like everyone else. A belief that less experienced, cheaper talent can figure things out.

But the pendulum always swings back.

In 2026, I suspect the winners will be those who use AI to create MORE human connection, not less. Who understand that technology should serve emotion, not replace it.

We don't need artificial anything. We need intelligent assistance that helps us be more human, not less.

The hype is fading. The real work is beginning.

📸 : Me “being human” at the recent HotTopics CMO Studio event.


2025: Family, Music, Work and One Italian Victory

𝟮𝟬𝟮𝟱: 𝗙𝗮𝗺𝗶𝗹𝘆, 𝗠𝘂𝘀𝗶𝗰, 𝗪𝗼𝗿𝗸 𝗮𝗻𝗱 𝗢𝗻𝗲 𝗜𝘁𝗮𝗹𝗶𝗮𝗻 𝗩𝗶𝗰𝘁𝗼𝗿𝘆

As we sunset 2025, I’ve found myself reflecting on a few standout moments from the year.

First, some proud dad milestones. My eldest finally got his first car, making life a little easier as he moves between Greater Manchester’s hospitals in his fifth year as a medical student. My youngest also had a big year, stepping up to News Editor of his student newspaper in Durham - deadlines, opinions and strong coffee the order of the day.

On a personal note, I was incredibly proud to complete the “Mighty Hike” - raising nearly £5,000 for Macmillan Cancer Support by walking 26 miles along the stunning Causeway Coast in Ireland - in memory of my mum.

It was also a great year for live music. From the Sex Pistols to Rick Wakeman, The House of Love, Beta Band, Craven Faults and more - with the clear highlight being Radiohead. I last saw them in 2012 (!), but this was on an entirely different level. An unforgettable experience that still makes me smile.

Work-wise, it’s been a real pleasure continuing to help start-ups and scale-ups find clarity in their marketing, sharpen their strategy and execute for growth. More importantly its been a great opportunity to work with, and meet, so many smart people. I’ve learnt a great deal, and enjoyed every minute.

And finally, perhaps the greatest achievement of all: securing planning permission for building work at our place in Puglia. In just 18 months. Which I believe may qualify as an Italian bureaucratic speed record. Victory! Negronis on me.

Wishing everyone a restful break and a very happy new year.

And, yes, no mention of AI.

Ciao.

20 Film Crew, 3 Days, 15 Parking Spaces… for One Photo?! AI, Please Save Us!

In my corner of West London, there’s not a month, no a week, that doesn't go by without a film crew turning up. This week it was my street.

Most of the time its for film/TV, but on this occasion it was to take photos of this house for an ad.

A simple “photo of a house festooned in Xmas lights” turned into a full production: 20+ crew, multiple trucks swallowing residents’ parking, road closures, craftsmen, lighting rigs - they even repainted the side of the house from white to brick red to hang signage and Christmas lights.

And all I could think was: AI should already be doing this.

We worry about AI replacing creatives, but this wasn’t creativity - it was costly, disruptive logistics. I appreciate the challenges of AI producing TV-quality video and the need for IRL work, but surely you could generate a photorealistic image of that same house, lights, signage and all, in minutes.

No trucks.

No repainting.

No three-day shoot.

AI won’t replace imagination, but it will replace the unnecessary production machinery around it. I feel somewhat torn about the disruption AI is causing. But I can't feel that jobs like this just don't make sense any more. The shift feels inevitable.

Art and a cure for Cancer

You may have read of the passing of acclaimed playwright and screenwriter Sir Tom Stoppard, who died last week at the age of 88.

He was a thinker who made language, art and ideas dance together (and was also not adverse to turn his hand to "lowbrow" films in the Indiana Jones and Star Wars franchises).

His death reminds us that words and stories leave a mark far beyond the stage. And here’s a powerful example…

In 1993 Dr. Michael Baum went to see Stoppard’s play “Arcadia’, and in the interval experienced a breakthrough realisation. As a clinical scientist he was trying to understand the behaviour of breast cancer, the assumption being that it grew in a linear trajectory spitting off metastases on its way. In the play, one of the characters asks: “If there is an equation for a curve like a bell, there must be an equation for one like a bluebell, and if a bluebell, why not a rose?” With that Stoppard explains chaos theory, which Dr. Baum realised could better explain the behaviour of breast cancer. At the point of diagnosis, the cancer must have already scattered cancer cells into the circulation that nest latent in distant organs.

The consequence of that hypothesis was the birth of “adjuvant systemic chemotherapy”, and rapidly contributed to a striking fall of the curve that illustrated patients’ survival.

Stoppard never learnt how many lives he saved by writing Arcadia.

This story beautifully illustrates why art is not a luxury, but a catalyst. Creativity fuels insight: ideas born in a theatre can ripple out into science, medicine, marketing - anywhere we choose to ask “what if?” instead of “what is.”

It’s a reminder to us that the division between art and science is often artificial. The magic happens where they meet.

Let’s carry that forward in our own humble ways - with imagination, curiosity and courage.